TERMS & CONDITIONS
Customer Terms & Conditions
1.1 These YOPPY Terms & Conditions set out the terms and conditions for your:
(a) purchase of a YOPPY Session; and
(b) attendance at a YOPPY Session and access to the YOPPY Studio,
(hereinafter the YOPPY Terms).
2.1 In these YOPPY Terms, the following definitions will apply:
(a) Attendee means the person who is in possession of a Confirmation Email who is permitted to attend a YOPPY Session subject to these YOPPY Terms.
(b) Child or Children for the purposes of these YOPPY Terms shall mean any individual that is between the ages of fifteen (15) and up to eighteen (18) years of age in the Gregorian calendar.
(c) Confirmation Email means the email we send you to confirm our acceptance of your order to purchase a YOPPY Session.
(d) Intellectual Property Rights means (i) rights in patents, registered designs, designs rights, trade marks (including the YOPPY Logos), copyright, databases, moral rights, topography rights, trade and business names, including the benefit of all registrations and applications to register any of the aforesaid and all rights in the nature of any of the aforesaid, (ii) rights in the nature of unfair competition rights and rights to sue in passing off and (iii) all trade secret, confidentiality and other proprietary rights including all rights to know-how and other technical information, subsisting in any part of the world, together with any renewals or extensions.
(e) Purchaser means a person who has purchased a YOPPY Session from YOPPY.
(f) Website means www.yoppy.ae.
(g) YOPPY, we, us and our means Yoppy Event Management LLC, a limited liability company with commercial license no. 1245633, and with its address at Abu Hail Building 13, Abu Hail, Office No. O-209, Deira, Dubai, United Arab Emirates.
(h) YOPPY Logos means any trademarks, and/or brand names used by YOPPY, including any accompanying or associated artworks, designs, words, slogans or catch phrases.
(i) YOPPY Session(s) means the puppy yoga session(s) organised by YOPPY.
(j) YOPPY Studio means the yoga studio in use for the YOPPY Session as stated in the Confirmation Email, and which may change from time to time.
(k) You means the Purchaser and/ or the Attendee as the case may be.
3.1 If you have any queries relating to these YOPPY Terms, please contact us at: info@yoppy.ae.
4.1 Your purchase of and attendance at the YOPPY Session and access to the YOPPY Studio are subject to these YOPPY Terms
4.2 By purchasing, and/or attending a YOPPY Session, you accept and agree to comply with these YOPPY Terms.
4.3 To be eligible to purchase a YOPPY Session customers must:
(a) be 18 years old; and
(b) be consumers, meant as a person purchasing a YOPPY Session for personal use, rather than for business use.
Placing Your Order
4.4 Please follow the onscreen prompts on the Website to place your order for a YOPPY Session. You may only submit an order using the method set out on the Website. Each order is an offer by you to buy a YOPPY Session subject to these Terms.
Acknowledging Receipt and Acceptance of Your Order
4.5 After you place your order, you will receive a Confirmation Email from us confirming acceptance of your order at which point our binding legal agreement will be formed.
If We Cannot Accept Your Order
4.6 If we are unable to accept your order for any reason, we will inform you of this by email and we will not process your order. If you have already paid for a YOPPY Session, we will refund you the full amount via the original payment method.
Cancellation
4.7 You may cancel a YOPPY Session within 24 hours of receiving your Confirmation Email, provided it is no less than 72 hours before the date and time of your scheduled YOPPY Session, by emailing us at info@yoppy.ae. In the event that you cancel a YOPPY Session we will issue the Purchaser with a refund of the price paid for the YOPPY Session via the original payment method. If a cancellation is not made in accordance with this clause, the YOPPY Session will not be refunded nor will any compensation be payable.
4.8 At YOPPY’s discretion, you may be able to switch the date and/or time slot of your YOPPY Session by contacting us at us at: info@yoppy.ae at least 72 hours prior to original date and time slot. Alternative date and/or time slot will be subject to availability.
5.1 All YOPPY Session prices are subject to change in the absolute discretion of YOPPY without notice.
5.2 The online purchase of YOPPY Sessions must be made via our third party payment provider by credit card or debit card. Purchases will be charged in United Arab Emirates Dirhams (AED).
5.3 Taxes and VAT will be applicable in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.
6.1 All Attendees are required to present a valid Confirmation Email. Your YOPPY Session Confirmation Email is required to admit you entry to the YOPPY Studio.
6.2 No person under fifteen (15) years of age in the Gregorian calendar will be permitted to attend a YOPPY Session.
6.3 Children between the ages of fifteen (15) and eighteen (18) years of age in the Gregorian calendar are required to be accompanied by a parent or guardian of at least eighteen (18) years of age in the Gregorian calendar. YOPPY reserves the right to request proof of age.
6.4 Parent(s) and/or guardians of Children are responsible for those Children’s actions, their conduct and compliance with these YOPPY Terms.
6.5 By entering the YOPPY Studio, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions, including any dog allergies you may have. While in and around the YOPPY Studio you must behave in a safe manner at all times.
6.6 Whilst inside the YOPPY Studio, you must comply with any reasonable instructions given to you by YOPPY personnel or any third party instructed on behalf of YOPPY.
6.7 Photography is permitted for personal, non-commercial use. You must respect the privacy of other individuals when taking photos.
6.8 YOPPY Sessions are only valid for the date in your confirmation email. You should arrive 15 minutes prior to the time slot on your confirmation email. YOPPY cannot offer refunds if you arrive late to a YOPPY Session. Rebooking an alternate YOPPY Session will be subject to YOPPY’s discretion and based on availability with no guarantee.
6.9 YOPPY in its absolute discretion, reserves the right to vary the date and times of the YOPPY Session, change the location of the YOPPY Studio, and to cancel a YOPPY Session for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions. In such circumstances we will provide you with at least 12 hours’ notice, and you will have the option to attend the rescheduled YOPPY Session or to book an alternative YOPPY Session within 30 days of the re-scheduled YOPPY Session.
6.10 YOPPY, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the YOPPY Studio, ban from entry to the YOPPY Studio, or remove from the YOPPY Studio without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other participants, staff or animals, or who:
(a) acts in an inappropriate and/or undesirable manner towards our yoga instructors or our animals;
(b) uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace;
(c) has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting; and/ or
(d) is attempting to gain admission to the YOPPY Studio without a valid confirmation email, or has been found inside the YOPPY Studio without a valid confirmation email.
6.11 YOPPY reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the YOPPY Studio, or deliberately acting in an unacceptable or abusive manner towards our staff or our animals. At YOPPY’s discretion, future access to a YOPPY Session or the YOPPY Studio may be denied to any person who has previously been denied entry to a YOPPY Session.
7.1 While our YOPPY Sessions have been carefully organised to provide a fun and rewarding experience for both you and our animals, you acknowledge and accept the risks and dangers inherent in attending our YOPPY Sessions. Risks that are associated with attendance at a YOPPY Session may include:
(a) the propensity of any animal to behave in an unpredictable way that may result in injury to you;
(b) the inability to predict an animal’s reaction to movement, sounds, persons, or other animals;
(c) natural reactions by an animal such as jumping, pulling, resisting, and biting; and
(d) sharp teeth and nails of an animal which may catch, snag or scratch your clothes or skin during an interaction.
7.2 You acknowledge and accept responsibility for your own safety while attending a YOPPY Session and represent and warrant that you:
(e) have no medical or physical condition that would prevent you from taking part in the YOPPY Session, including allergies to dogs or other animals;
(f) have no physical or mental condition that would put you in any physical or medical danger; and
(g) have not been instructed by a physician to not participate in physical exercise.
7.3 Admission to a YOPPY Session at the YOPPY Studio is at your sole risk. Neither YOPPY, its third party affiliates, or staff accept responsibility or liability for any loss, injury or damage to you sustained during a YOPPY Session at the YOPPY Studio. YOPPY does not exclude liability for death or personal injury caused by the negligence of YOPPY.
7.4 Personal arrangements including travel and parking relating to attendance at a YOPPY Session are at your own risk.
7.5 Neither YOPPY, its third party affiliates, or staff shall be responsible or liable to you for any incidental and indirect losses or damages including, but not limited to, travel or parking expenses.
7.6 Neither YOPPY, its third party affiliates, or staff shall be responsible or liable in contract, tort or otherwise for any cost, claim, action, damage or loss suffered or incurred by you arising out of or in connection with:
(a) any act, omission, default or fault of you;
(b) any act or omission, default or fault by any third party;
(c) force majeure, including, without limitation, war, rioting, uprising, interruption in transport services, fire, computer failure, interruptions in telecommunications (including, without limitation, networks and the Internet), flooding or natural disaster;
(d) any error arising out of or in connection with order processing;
(e) any matter or thing arising out of or in connection with the use of the internet network (including, without limitation, the loss of data, interference, viruses or interruption of service); and/ or
(f) any matter or thing arising out of or in connection with the closing of the YOPPY Studio and/ or the cancellation or postponement of a YOPPY Session.
7.7 If you cause YOPPY to incur loss, damage, costs or expense due to breach of these YOPPY Terms or otherwise, then you shall be liable to compensate YOPPY for this.
7.8 If you cause a third party to incur loss, damage, costs or expenses due to your breach of these YOPPY Terms or otherwise, then you shall be liable to compensate the third party for this.
7.9 Notwithstanding any other provision of these YOPPY Terms, if you injure a puppy during a YOPPY Session for any reason whatsoever (including due to any act, omission, or negligence by not following the health and safety briefing provided at the start of the YOPPY Session), then you shall be liable to compensate YOPPY and/ or a third party for any liabilities, costs, demands, causes of action, damages and expenses associated with such injury.
7.10 Except as required by law, neither YOPPY, its third party affiliates, or staff shall have any liability to you beyond the face value of the purchase price of the YOPPY Session.
7.11 You hereby agree to indemnify YOPPY from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including attorney’s fees) arising out of or in any way related to your breach of any provisions of the YOPPY Terms.
8.1 YOPPY personnel, or representatives appointed on behalf of YOPPY to attend the YOPPY Studio or monitor a YOPPY Session, may remove you from the YOPPY Studio if you do not comply with these YOPPY Terms. This is without prejudice to any claim that YOPPY may have against you or arising out of your actions.
8.2 You acknowledge and agree that the Yoppy Logos are the sole and exclusive property of YOPPY and that you shall not have any right to use the YOPPY Logo or any other YOPPY Intellectual Property Rights.
8.3 Except as otherwise stated in these YOPPY Terms, these YOPPY Terms do not create any legal rights for other people or organisations who do not have a legal agreement with YOPPY pursuant to these YOPPY Terms.
8.4 In these YOPPY Terms, any words that precede or follow the words including, include, in particular or for example or any similar phrase shall be illustrative only and shall not limit the generality of the related general words.
8.5 You acknowledge and agree that these YOPPY Terms constitute the complete and exclusive agreement for the purchase of and admission to a YOPPY Session at the YOPPY Studio and supersede and govern all prior proposals, agreements, or other communications.
8.6 Nothing contained in these YOPPY Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
8.7 YOPPY’s failure to require you to perform any provision in these YOPPY Terms shall not affect YOPPY’s full right to require such performance at any time thereafter, nor shall a waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.
8.8 These YOPPY Terms do not affect your other rights provided by applicable UAE consumer law. If any provision of these YOPPY Terms is, or is found to be, unenforceable under any applicable law, that will not affect the enforceability of the other provisions of these YOPPY Terms, or the enforcement of the YOPPY Terms as a whole.
8.9 The headings in these YOPPY Terms are for convenience only and shall not be used in its interpretation.
8.10 YOPPY shall have the right to assign, transfer or sub-contract its rights and obligations stipulated under these YOPPY Terms without any notification or consent required. Unless expressly stated otherwise, you may not assign, transfer or sub-contract any rights or obligations stipulated under the YOPPY Terms.
8.11 The YOPPY Terms and your access to the YOPPY Studio are governed by and construed in accordance with the laws of the Dubai International Financial Centre.
8.12 Any dispute, difference, controversy or claim arising out of or in connection with these YOPPY Terms will be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre.
8.13 YOPPY reserve the right to make changes to these YOPPY Terms without notice and without liability to you at any time. Updated versions of these YOPPY Terms will replace the existing version and are effective immediately.
8.14 These terms were most recently updated November 2023.